Shipping Policy (Australia)At Premium Kayaks, we’re committed to delivering high-quality products to you as efficiently and securely as possible. Please review our shipping policy below for details on how and when your order will be delivered.
Shipping Locations
We currently ship Australia-wide. Unfortunately, we do not ship internationally at this time.
Free Shipping
- Free standard shipping is available on all orders over $1,000 AUD.
- Orders under $1,000 AUD will incur a shipping fee, which will be calculated and displayed at checkout based on your location and order size.
Order Processing Time
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
Estimated delivery times (after dispatch) are as follows:
- Metro areas: 3–7 business days
- Regional and remote areas: 7–14 business days
Please note that delivery times are estimates only and may vary due to courier delays, weather conditions, or peak periods.
Large & Oversized Items
Kayaks and certain accessories are considered oversized items and may:
- Require delivery via a specialised freight carrier
- Be delivered to the nearest accessible location if residential access is limited
Our team will contact you if any special delivery arrangements are required.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available), so you can monitor your delivery.
Delivery Issues
If your order arrives damaged, is delayed beyond the expected timeframe, or goes missing, please contact us within 7 days of delivery at [your support email], and we’ll assist you promptly.
Incorrect Address
Please ensure your delivery details are correct at checkout. Premium Kayaks is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions about shipping or delivery, feel free to contact us at:
📧 [your support email]
Delivery Issues & Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Carrier disruptions
- Weather conditions
- Remote or hard-to-access locations
PremiumKayaks.online is not responsible for delays caused by third-party carriers, but we will assist you in resolving any delivery issues.
Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.
Additional re-delivery fees may apply.
Damaged or Lost Items
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery
- Provide photos of the packaging and product (if damaged)
We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping, please contact us:
Email: sales@premiumkayaks.online
Website: https://premiumkayaks.online