At PremiumKayaks.online, we want you to shop with confidence. This Return Policy explains your rights and our return process in accordance with Australian Consumer Law (ACL).
Returns Under Australian Consumer Law
You are entitled to a refund, replacement, or repair if a product:
- Is faulty or defective
- Is not as described
- Is unsafe
- Does not perform as reasonably expected
These rights apply regardless of any other return conditions.
Change of Mind Returns
We accept change of mind returns under the following conditions:
- Return request must be made within 14 days of delivery
- Item must be unused, unassembled, and in original packaging
- Proof of purchase is required
- Return shipping costs are the responsibility of the customer
Non-Returnable Items
Unless faulty, the following items are not eligible for return:
- Used or assembled items
- Clearance or final sale items
- Gift cards
- Items damaged due to misuse or improper handling
How to Request a Return
To request a return:
- Email sales@premiumkayaks.online within the applicable return period
- Include your order number and reason for return
- Wait for return approval and instructions before sending the item
Returns sent without prior approval may not be accepted.
Refunds
- Refunds are processed to the original payment method
- Approved refunds are issued within 5–10 business days after inspection
- Original shipping costs are non-refundable, except where required by law
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide photos of the item and packaging
We will arrange a replacement or refund at no additional cost.
Return Shipping Costs
- Customers are responsible for return shipping on change of mind returns
- We cover return shipping for faulty, damaged, or incorrect items
Contact Us
For return enquiries, please contact:
Email: sales@premiumkayaks.online
Website: https://premiumkayaks.online